Your Privacy Is Our Responsibility
Your personal information is fully protected on the 9yyy platform. This privacy policy describes in detail how we collect, use, and store data.
Introduction and Scope of Policy
This privacy policy has been prepared by the authority operating the 9yyy website (https://9yyy.lat). By using our services, you are considered to have accepted the terms of this policy.
9yyy is a safe and trusted online gaming platform for users in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This privacy policy will inform you about what types of information we collect, how we use that information, who we share it with, and how we keep your information secure.
This policy applies to all users who visit the 9yyy website, register an account, use our gaming services, or contact our customer support. We may update this policy from time to time — any changes will be published on this page in a revised version.
What Information We Collect
9yyy collects the information necessary to provide you with our services. This information may come from two main sources — information you provide directly and information collected automatically.
Personal Information Provided Directly
When you open an account with 9yyy or contact us, the following information may be collected:
- Full name and date of birth (for age verification — only those aged 21 and above)
- Email address and contact details
- Username and password (stored in encrypted form)
- Payment information for deposits and withdrawals (bKash, Nagad, Rocket, Upay, bank transfer)
- Identity verification documents (national ID card or passport)
Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device model
- Visit time on the site, page view history, and session duration
- Gaming history and transaction logs
- Information collected through cookies and similar tracking technologies
Payment-Related Information
We store payment processing information to secure financial transactions. However, full card numbers or bKash/Nagad PINs are never stored on our servers.
How We Use Your Information
9yyy uses your personal information only for lawful and necessary purposes. We never use your information unnecessarily or without your permission.
Service Delivery and Account Management
Your information is used to create and manage your account, process transactions, provide bonuses and promotional offers, and ensure customer service.
Security and Fraud Prevention
Information is used to ensure platform security, detect suspicious activity, and carry out necessary verification for anti-money laundering (AML) purposes.
Service Improvement and Personalization
Anonymous statistical data is used to analyze your gaming preferences and provide better service, and to improve your experience.
Communication and Notifications
Email may be used to send important account updates, transaction confirmations, and, where you have given consent, relevant promotional information.
Compliance with Legal Obligations
It may be legally required to retain and use certain information in order to comply with applicable laws, regulations, rules, and regulatory requirements.
Sharing Information with Third Parties
9yyy does not sell your personal information. We may share information only in the following limited circumstances and under strict security agreements:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification agencies, and technology service providers receive only the information necessary for their designated tasks.
Legal Authorities
Information may be disclosed in accordance with applicable law in response to court orders, legal processes, or valid requests from government authorities.
What We Do Not Do
- We do not sell your information to advertisers
- We do not share information with unnecessary third parties
- We do not use information for marketing purposes without your consent
- We do not share your payment PIN or password with third parties
Cookies and Tracking Technologies
The 9yyy website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for the core functionality of the website — maintaining login sessions, security verification, and saving form data. Without them, the site cannot function properly.
Performance and Analytics Cookies
These cookies help us understand how users interact with the site. The data collected is aggregated and anonymous — no personal identity is revealed.
Cookie Controls
You can delete or block cookies at any time through your browser settings. However, blocking essential cookies may cause some features of the site to not work properly.
Data Security Measures
9yyy uses industry-standard security technologies and practices to keep your personal information secure. Our security framework operates on multiple layers.
9yyy uses SSL (Secure Socket Layer) encryption for all sensitive data transmission. If you see a lock icon (🔒) in your browser's address bar, your connection is secure.
Encryption and Data Protection
- All data transfers are secured through SSL/TLS encryption
- Passwords are stored using strong hashing algorithms
- Sensitive payment information is protected with industry-standard encryption
- Regular security audits and vulnerability testing are conducted
Infrastructure Security
- Firewalls and intrusion detection systems are active
- Access control — only authorized staff can access data
- 24/7 security monitoring and alerting system
- Regular backups and a disaster recovery plan are in place
In the Event of a Security Breach
If we become aware of any security breach involving your information, we will notify you as soon as possible in accordance with applicable law and will take prompt steps to resolve the issue.
Data Retention Period
9yyy retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, or for the period required by law.
Retention Policy
- Information for active accounts is retained for as long as the account remains active
- After an account is closed, some information may be kept for the minimum period necessary to meet legal obligations
- Financial transaction records are retained for specific periods as required by law
- Upon expiry, information is securely deleted or anonymized
Your Rights and Choices
We believe you should have clear control over your own personal information. At 9yyy, you have the following rights:
Right of Access
You may request a copy of the personal information we hold about you at any time. We will provide it within a reasonable time.
Right to Correction
If any of your information is inaccurate, you may request that it be corrected. We will process your request as quickly as possible.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete information that is required to meet legal obligations.
Right to Object to Processing
You may object to the processing of your information in certain circumstances, particularly when it is used for marketing purposes.
Exercise Your Rights
To exercise any of the above rights, contact us at: [email protected]
We will verify your request and respond within a reasonable time.
Protection of Minors
9yyy is for persons aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21.
We verify age during the registration process, and if we learn that information from a minor has been collected by mistake, we will immediately delete that information and suspend the relevant account. If a parent or guardian believes their child has accessed our site, please contact us.
Policy Changes and Updates
9yyy may update this privacy policy from time to time — due to changes in our services, the adoption of new technologies, or legal requirements. We will keep you informed of any changes by updating the "Last Updated" date at the top of this page.
Change Notifications
For significant changes, we may send a notification to your registered email address or display a clear notice on the platform. Continuing to use the service after changes have been made means you have accepted the new policy.
We recommend that you review this page regularly so you stay informed about our current privacy practices.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is always ready to answer all your questions.
Contact Methods
- Email: [email protected]
- Live Chat: 24/7 live chat support available in Bengali
We generally respond to email requests within 48 business hours.
Related Policies
Please also read our other important policies that together ensure your rights and protection:
- Terms and Conditions — overall terms for using our services
- Responsible Gaming — safe gaming guidelines
- FAQ — common questions and answers